User Research

  • September 5, 2023

State of Michigan MiLogin

The Ask The MiLogin portal services over 10 active million Michigan residents accessing crucial online services such as unemployment insurance,
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  • September 5, 2023

Stellantis Global Personas

The Ask Stellantis Software Experience group, in their pursuit to grow and evolve the organization’s approach to their products and
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  • September 22, 2022

Health Alliance Plan (HAP) Medicare Advantage

The Ask HAP’s enrollment in their Medicare Advantage program was down and they wanted to uncover stumbling blocks preventing potential
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  • April 4, 2020

Boston College City Connects

The Ask Completely redesign the City Connects software system to be more innovative, impactful, and easy to use. The project
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  • March 4, 2020


The Ask Build a new veterinary practice system for ASPCA’s Department of Community Medicine practice from the ground-up. The Solution
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  • February 5, 2020

ASPCA Hospital System

The Ask Complete user research and create a Product Strategy for the ASPCA to inform a recommendation and proposed budget
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  • February 4, 2020

National Education Association

The Ask Plan and conduct user research to inform an upcoming large-scale redesign of the National Education Association (NEA) website
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  • January 4, 2020

Operation Smile

The Ask Develop a digital strategy for Operation Smile to rearchitect its information architecture and user experience approach to capture
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  • December 4, 2019

Museum of Fine Arts

The Ask Formulate a plan to improve the user experience for membership, ticket purchasing (admissions and events), giving, and user
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  • November 4, 2019

Princeton University Libraries

The Ask Conduct user research, stakeholder workshops, and develop personas to assist Princeton University Libraries with future strategic decision making.
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